How Usable is the Web?
'... The most common user action on a Web site is to flee."
"... at least 90% of all commercial Web sites are overly difficult to use...." "...the average outcome of Web usability studies is that test users fail when they try to perform a test task on the Web. Thus, when you try something new on the Web, the expected outcome is failure."
- Jakob Neilsen, Alertbox for August 9, 1998